Zelpho Policy

1. 

Service Provider Earnings

Zelpho charges 0% in service fees and requires no subscriptions. This means service providers keep 100% of their earnings. We do not take a cut from your bookings ever.

2. 

Booking & Payments

All payments are processed securely through our platform. Clients are charged upfront at the time of booking, and funds are transferred directly to the service provider once the service is completed.

  • 💳 Secure Payments
  • 🔒 Client & Provider Privacy Protected
  • ⏳ Payment Release: Funds are typically released within 24–48 hours after service completion.

3. 

Cancellations & Refunds

For Clients:

You can cancel any booking up to 24 hours in advance for a full refund.

If cancelled within 24 hours, refunds are subject to the provider’s discretion.

For Service Providers:

We recommend maintaining a clear cancellation policy visible on your profile. Excessive last-minute cancellations may result in removal from the platform.

4. 

No Tolerance Policy

Zelpho operates with a zero-tolerance policy toward:

  • Discrimination
  • Harassment
  • Fraudulent behaviour
  • Abuse of the platform

Accounts in violation may be permanently banned without warning.

5. 

Content & Branding All service provider content (photos, videos, pricing, and service descriptions) must:

  • Be accurate and authentic
  • Reflect the actual service provided
  • Not include misleading or copyrighted material without permission

Zelpho reserves the right to remove or edit listings that violate these guidelines.

 

🔐 ZELPHO PLATFORM POLICY – PROTECTION & EVIDENCE GUIDELINES

🛡️ 1. Our Position as a Platform

Zelpho is a booking and discovery platform, not the direct provider of services. All services are delivered by independent service providers who manage their own schedules, pricing, and service delivery.

We do not directly control or guarantee the outcomes of any service.

All disputes, claims, or issues must be resolved between the customer and the service provider.

📸 2. Evidence Expectations (For Both Parties)

To ensure transparency and fairness:

For Service Providers:

  • Always take clear before-and-after photos of the work completed.
  • Collect written confirmation (via app message, text, or email) of any changes to the original booking.
  • For in-person services, we recommend asking for a verbal confirmation video or message when the job is complete.
  • Store this evidence securely for up to 14 days in case of a complaint.

 

For Customers:

  • If you’re unhappy with a service, take photo or video evidence immediately.
  • Provide a clear written explanation (via email or in-app message) to the service provider within 24 hours.
  • Screenshots of messages or verbal agreements are helpful when submitting a concern.
  • Do not request refunds without proof we require verifiable evidence before escalating any complaint.

⚖️ 3. Refund & Dispute Policy

Zelpho does not process direct refunds.

All payments are made to the service provider and are governed by the provider’s own refund terms.

If a dispute arises:

  • Zelpho will act as a neutral mediator only if sufficient evidence is submitted by both sides.
  • We will not intervene in the absence of:
    • Photos or videos of the issue
    • Screenshots of communication
    • Proof of unprofessional conduct

No refund claims will be processed based on personal preference alone (e.g. “I just didn’t like it”).

❗ 4. Provider Liability Waiver

By booking through Zelpho, customers acknowledge:

  • That they are entering into a service agreement with an independent provider, not with Zelpho Ltd.
  • That Zelpho is not financially liable for dissatisfaction, injury, allergic reactions, or scheduling issues unless there is proven negligence on our platform’s part (e.g. hacked account, misdirected payment).

✅ 5. We Recommend:

For Providers:

  • Keep a consultation log (written or video) for major services like braiding, weaving, colouring, etc.
  • Collect signed or voice-approved agreements for custom work.

For Customers:

  • Double-check your booking details before confirming.
  • Read provider reviews and service descriptions carefully.
  • If unsatisfied, raise it directly with the provider within 24 hours.

🧾 Final Disclaimer:


Zelpho is not responsible for refunding or compensating either party unless platform-level fraud or a processing error has occurred. Our job is to connect, not guarantee. We protect our users by enforcing transparency, evidence, and accountability.